Contacts | OTP banka Srbija
Contact center 0800 23 23 22

Contact us

We direct our business towards customer relations care and satisfaction of our customers. Tim of banking experts is at your disposal for any help and advice.

Customer service

We are here for you. You can get all information via IVR or by speaking directly to an operator. We are waiting for you every working day from 07:00 to 23:00 and on weekends (Saturday and Sunday) and holidays, the working hours of the contact center are from 8:00 to 20:00. (Calls are free for all calls from fixed and mobile networks from Serbia)

For calls from abroad (calls are charged at the price of your operator)

Payment cards support

Report theft or loss of your card immediately to our authorization center, which is on duty for you 24 hours a day. You can report a loss or theft of the card in each bank with the VISA sign.
(Calls are charged at the price of your operator)

Support for individuals

For all information on OTP products and services for natural persons
(Calls are free for all calls from fixed and mobile networks from Serbia)

0800 23 23 22

Electronic banking support for individuals (toll free call)

Contact us for technical support regarding electronic banking for individuals.
(Calls are free for all calls from fixed and mobile networks from Serbia)

0800 333 338

IVR service

The answering machine is available from 00:00 to 24:00 7 days a week, including holidays.

0800 23 23 22

Support for legal entities

For all information on OTP products and services for legal entities.

011 30 11 552

Electronic banking support for legal entities

Contact us for technical support related to electronic banking for legal entities.

Online branch

A team of professional online bankers works for you every working day from 08:00 to 18:00 and on weekends from 10:00 to 15:00. (The call is free)

ChatBot service for individuals

ChatBot Service is available on the Facebook messenger channel from 00:00 to 24:00 7 days a week, including holidays.

Complaints, compliments and suggestions

For all suggestions, compliments and complaints chose option 7.

Notice on how to file a complaint to the service provider
Notice on how to file a complaint to the service provider, acting upon the filed complaint and the possibility of filing an objection.
Privacy Notice and Personal Data Processing for Complainants
Notification on the manner of submitting the Complaint of the User (natural person and entrepreneur) or the Client – legal entity to the Bank, the Bank’s action on the submitted complaint of the User / Client as well as the possibility of submitting a complaint to the National Bank of Serbia

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    Online branch

    A team of professional online bankers is at your disposal every working day from 8 am to 6 pm and on weekends from 10 am to 3 pm.

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