Contact us
We direct our business towards customer relations care and satisfaction of our customers. Tim of banking experts is at your disposal for any help and advice.
Customer service
We are here for you. You can get all information via IVR or by speaking directly to an operator. We are waiting for you from Monday to Friday from 08 AM to 08 PM and on Saturday from 08 AM to 1 PM.
Calls from abroad
For calls from abroad (calls are charged at the price of your operator)
Payment cards support
Report theft or loss of your card immediately to our authorization center, which is on duty for you 24 hours a day. You can report a loss or theft of the card in every branch of our Bank.
(Calls are charged at the price of your operator)
Support for individuals
For all information on OTP products and services for natural persons
(Calls are free for all calls from fixed and mobile networks from Serbia)
Electronic banking support for individuals (toll free call)
Contact us for technical support regarding electronic banking for individuals.
(Calls are free for all calls from fixed and mobile networks from Serbia)
IVR service
The answering machine is available from 00:00 to 24:00 7 days a week, including holidays.
E-counter for small businesses
Quick realization of various administrative requests for your company
Support for legal entities
For all information on OTP products and services for legal entities.
Electronic banking support for legal entities
Contact us for technical support related to electronic banking for legal entities.
Online branch
A team of professional online bankers works for you every working day from 08:00 to 18:00 and on Saturday from 10:00 to 15:00. (The call is free)
ChatBot service for individuals
ChatBot Service is available on the Facebook messenger channel from 00:00 to 24:00 7 days a week, including holidays.
Notice on how to file a complaint to the service provider
Privacy Notice and Personal Data Processing for Complainants
Complaints, compliments and suggestions
Talk to us. We are here to hear and respond to your complaint. You can also send a complaint to prigovori@otpbanka.rs
Media inquiries
For more information about our business, write to us at komunikacije@otpbanka.rs or fill out the form below
Fill in the form fields
Hvala što ste poslali upit naša
sluzba ce vas uskoro kontaktirati.
Map of branch locations
Find a branch